Conflict Management
Learn about effective conflict resolution techniques in the workplace
Overview
Conflict is unavoidable in a workplace that is filled with people with different experiences, priorities, goals, cultural backgrounds, gender, and even moods. Effective conflict management is an essential skill for any level of employee. Conflict can be a dynamism that strengthens a company. This class will teach you basic conflict management skills. You will learn to:
- Identify how conflict can impede your role in the team
- Manage “constructive conflict” to resolve issues
- Determine the real issue
- Be willing to find a resolution that is mutually agreeable
- Improve communication skills
- Recognize that you could be the source of the conflict
- Understand that conflict is normal and healthy