Stress is a normal part of life. It cannot be avoided. It’s the body’s reaction to any external or internal change. We respond physically, mentally, and emotionally to these changes. A little stress is not generally considered to be harmful, but too much over a long period can have an effect on your health. It’s important to learn how to manage stress. Participants will learn to:
- Recognize stress
- Manage stress
- Exercise regularly
- Eat healthy, well-balanced meals
- Take time to relax
- Avoid triggers that cause stress
Sound time management enables you to work smarter, not harder, so that you get more accomplished in less time. This occurs even when time is short and pressure to complete the task is great. Some of the time management skills include:
- Recognizing the difference between “urgent” and “important” tasks and identifying which are both to prioritize
- Setting goals
- Setting time limits
- Organizing your work space
- Removing non-essential tasks
- Delegating more often
- Eliminating and/or minimizing distractions
- Choosing the best time of the day for you personally to complete a particular task
- Avoiding multi-tasking; it really isn’t more efficient
- Avoiding procrastination
- Making a list of what is needed to meet your goals
This course examines the attributes of top-ranking analysts and associates and the best practices that distinguish them among their peers. Among the topics to be covered include:
- Communicating effectively with your team
- Checking your work
- Creating the first best impression
- Juggling multiple assignments
- Utilizing emails and texts efficiently
- Managing your career development
Personal productivity is completing the actions that move you closer to accomplishing your goals. Training is about learning to be at your best. You do that by learning and applying practical skills. The skills you need to learn include:
- Setting specific goals
- Formulating practical plans that allow you to achieve your goals
- Communicating to others to work with you cooperatively
- Implementing your plans and avoiding any unnecessary errors
- Solving problems that will impede meeting these goals quickly and efficiently
- Creating and sustaining a positive mental attitude regardless of the impediments you encounter
Being able to communicate effectively is perhaps the most important of all life skills. Although it is a continuous work in progress, there are many actions that you can choose to take to improve your communication skills. Participants will learn the importance of:
- Pace, pitch, and projection to maximize the power of your voice
- Interpersonal skills to adapt to different situations
- Verbal communication, both written and spoken
- Non-verbal communication that “sets the stage” for effective or ineffective interaction and sharing of information
- Active listening skills – the other half of effective communication
Negotiation is a method by which people come to a mutual agreement. Participants will learn a structured approach to achieve a satisfactory negotiation. This structure will include the following:
- Preparation
- Discussion
- Clarification of goals
- Negotiation towards a win-win outcome
- A mutual agreement
- A strategy of actions to implement the outcome
Effective leadership will inspire and motivate individuals and teams to achieve outstanding business results. This training will focus on the following leadership skills:
- Self-discipline
- Self-improvement
- Motivating others to excel
- Building effective teams
- Accountability
- Changing management
- Clearer communication
- Actively listening
Effective client service skills are an absolute requirement to meet the needs of your clients. Client service is a fundamental component of delivering client satisfaction. This class will teach:
- Listening skills
- Communication skills
- Patience
- Being able to stay calm
- Empathy
- Getting to know your clients’ business/product
- Attentiveness
- Goal-centered focus
Emotional Intelligence is the ability to deal with other people successfully. By understanding your own feelings, you can understand and evaluate others. This class will teach self-awareness to help you mature your emotional intelligence. You will learn about:
- Self-awareness
- Self-regulation
- Empathy
- Social awareness
- Relationship management
Conflict is unavoidable in a workplace that is filled with people with different experiences, priorities, goals, cultural backgrounds, gender, and even moods. Effective conflict management is an essential skill for any level of employee. Conflict can be a dynamism that strengthens a company. This class will teach you basic conflict management skills. You will learn to:
- Identify how conflict can impede your role in the team
- Manage “constructive conflict” to resolve issues
- Determine the real issue
- Be willing to find a resolution that is mutually agreeable
- Improve communication skills
- Recognize that you could be the source of the conflict
- Understand that conflict is normal and healthy