As a member of a team, whether management or member, you need to know how to both receive and give feedback on your work. Feedback is a crucial learning activity. Regrettably, very often feedback is seen as a reprimand which unfortunately creates stress and may lead to a negative reaction. This class will teach you how to receive and give appropriate feedback. You will learn to:
- Know how to be authentic in your feedback
- Recognize the differences between constructive and destructive feedback
- Have a strategy to use this positive or negative feedback to increase productivity
- Base the feedback you give on correct information
- Identify the importance of feedback
Teamwork is the combined action of a group of people, especially when effective and efficient. It is indispensable in the modern business world. This class will teach the fundamentals of successful teamwork. You will learn to:
- Identify your own work style to strengthen relationships with the rest of the team
- Improve your ability to govern inter-personal situations and outcomes
- Gain increased respect from your team members as you seek to help them fulfill their potential
- Improve your verbal and non-verbal communication
- Manage the team productively if designated a team leader
- Build your career by demonstrating your effective “team spirit “to your group and managers
As you begin your career in business, both you and your employer want you to be a success. Part of that success is acquiring and maintaining a professional presence. This class will give you the skill set to “put your best foot forward” and then to keep moving in that upward direction. Topics covered include:
- What professional presence is
- How your presence impacts the work environment
- Appropriate professional appearance and conduct
- Interpersonal skills
- Identifying negative and positive non-verbal communication
- Improving verbal and non-verbal communication
- Email and social media etiquette and pitfalls to avoid
- Office etiquette
- Manners / etiquette when dining out with a supervisor and / or colleagues
- Best practices
Effective writing is essential in the business world. This class will help you to develop effective writing skills by reviewing and/or learning:
- Common attributes of effective writing and how to identify them in your writing
- The importance of organizing your thoughts on paper / screen before you actually write
- The essential topic sentence and thesis statement
- Strong, lean sentences
- The importance of relevant supporting details
- How to create a clean, well-designed document
- Grammar, punctuation, and sentence structure rules of effective business writers